Our core managed service is the Remote-IT Virtual Service Desk. This provides many of our clients with ongoing peace of mind and support that comes with a dedicated in-house IT management infrastructure without the high financial and labour costs of recruiting, training and retaining their own IT teams.
What we offer is so much more than just another outsourced helpdesk. It includes all of the process management and tools that wrap around modern businesses and their IT services to ensure optimal operation and maximise return on investment.
Our service includes all of the following:
- A raft of IT management and process services including:
- Asset Management
- Capacity Management
- Change Management
- Contract Management
- Incident Management
- Licence/Warranty Management
- Network Management
- Problem Management
- Release Management
- Storage Management
- IT governance and compliance review board
- Dedicated, personal account manager
- Dedicated, personal escalation manager
- Proactive maintenance to minimise downtime
- Configuration Management Database (CMDB)
- Automated asset discovery
- Corporate technology roadmap development
- Departmental usage chargeback reporting
- Detailed and customisable reporting both periodically and on demand
- Discounted consultancy services
- Discounted hardware and software pricing
- Email notifications of call opening/progress/resolution
- Five priority levels for call impact
- Fully web based ITIL compliant solution
- IT Services catalogue
- Service Level Agreements and Escalation managers
- Single point of contact for all staff
- Three service levels available
Typical package configurations
Each of our Remote-IT packages are configured to a specific clients needs. The table below gives an indication of the typical number of support incidents raised by SME's with varying headcount and an indication of the number of servers such size organisations have monitored. For an immidiate no obligation and hassle free personalised estimate, jump over to out Price-IT page and fill in a few details about your requirements and will will email an estimate out to you straight away.
| Package: | Incidents/Month | Servers Managed | Typical Headcount |
Support80 |
80 |
4 |
45 |
Support160 |
160 |
8 |
90 |
Support240 |
240 |
12 |
140 |
Support320 |
320 |
16 |
180 |
Support400 |
400 |
20 |
230 |
Support560 |
560 |
28 |
320 |
Support720 |
720 |
36 |
400 |
Support880 |
880 |
44 |
500 |
Full details are available on request, please contact us for more information.